Frequently Asked Questions
Need more help? Check out these pages, or give us a call at the number below.
Is the Freedom Leg covered by Insurance?
The Freedom Leg is typically covered by insurance. The best way to find out for sure is to call your insurance company (800 number on your insurance card) and ask them the coverage for medical device code L2136.
The most common way patients obtain the brace is by purchasing the brace directly from us through freedomleg.com. Once the brace has shipped, we will email you a copy of the invoice that you can submit to your insurance company for reimbursement. This is the quickest and easiest way to receive a brace covered by insurance.
You can alternatively have a medical device supplier near you order the brace for you, and they can handle the insurance billing directly — they will just need the size of the brace and your insurance information. Have them give us a call at +1 888-816-8127 to place the order.
What conditions can the Freedom Leg be used for?
The Freedom Leg can be used for any surgical procedure, injury, wound, or below-knee amputation that requires off-loading for a period of time. Common conditions include:
- Foot, ankle, and knee surgeries
- Fractures of the foot and ankle
- Femoral condylar fractures
- Fibula fractures
- Fusion of foot or ankle
- Jones fractures
- Midshaft tibial fractures
- Micro fracture of the knee and micro-fracture surgery
- Osteotomies
- Patellar fractures
- Post-op neuromas
- Proximal tibial fractures
- Achilles ruptures
- Plantar wounds
- Bunionectomy
- And more
What is your delivery time?
We can typically ship your Freedom Leg the same day we receive the order from our Northern Florida location if the order is received before 2:00 PM Eastern. UPS will deliver in 2 to 3 business days after the pickup day to anywhere in the continental United States. Expedited shipping will be delivered in 1 to 2 days if the order is received before our 2:00 PM Eastern pickup time. Please note that delivery may be adjusted by UPS based on circumstances beyond our control.
What is your return policy?
Before you make a return, please review our fitting and support page and our chat support to help you effectively use the Freedom Leg.
If a return is necessary, you have 14 days from the date your Freedom Leg is received to ship it back to us. It must be returned in like-new condition (free of animal hair) for a full refund of your purchase price minus the return shipping cost which is typically $20-$25 depending on your location.
How do I return the Freedom Leg?
How to Request a Return:
- Click the (Request a Return) button above.
- Sign in with your email address — you'll receive a 6-digit verification code (no password needed).
- Click "Request return" for the order you want to return.
- Select the items you want to return, choose a return reason, and add a note.
- Click "Request return" to submit.
- If approved and return shipping is required, you'll receive an email with shipping instructions and a return label (return label for USA customers only).
- Once the item is returned, your refund will be processed.
Before requesting a return please read our Refund Policy to ensure you meet the requirements.
You can return the Freedom Leg in the box you received it in if you still have it.Please make sure the name that it was ordered under is on or in the box so we know where to refund the purchase price minus shipping cost, if applicable.
Return Address: 6776 Townsend Rd, Unit 199, Jacksonville FL 32244
What is the weight limit for the Freedom Leg?
The Freedom Leg has no weight limit but is limited by the circumference of the upper thigh.
What size Freedom Leg is right for me?
80% of people are a regular size brace with a standard strap length. If you are in between sizes, we usually recommend going with the larger size. Please visit our Freedom Leg Documents page for our sizing chart.
Can I use the Freedom Leg for non-weight bearing?
Yes! The Freedom Leg is specifically designed for non-weight bearing conditions. It transfers all weight from the knee to the foot through the brace, allowing you to walk without putting pressure on your injured leg. It is a hands-free, doctor-recommended alternative to crutches that keeps you mobile and independent during recovery.
Is the Freedom Leg compatible with casts and boots?
Yes, the Freedom Leg is compatible with most walking boots and casts. There is 6.0" of space between the side rails. If you have an Extra Large boot or cast please measure the width to ensure it will fit in the brace. The base height of the brace is adjusted so your foot and boot or cast are elevated from the ground. You can adjust the brace for a secure fit to ensure stability and comfort regardless of what you are wearing on your lower leg.
How do I fit the Freedom Leg?
Please take a spend time on our fitting and usage page and online chat to fit and use the Freedom Leg. You can also review the instruction manual that comes with your brace. A PDF versions of our fitting instructions, sizing chart, and assembly instructions are also available on our Freedom Leg Documents page.
Can I go up and down stairs while wearing the Freedom Leg?
Yes! The Freedom Leg is designed to help you safely navigate stairs. The hands-free design allows you to hold items and use handrails while you go up and down stairs. Please review our step-by-step video tutorial for guidance on using the Freedom Leg on stairs.
I have more questions. How can I get in contact with someone?
We would love to hear your questions! Give us a call at +1 888-816-8127 or visit our contact page, we are happy to help.